FAQ

The Japanese style room’s capacity is 4 people, but as it is about 36㎡, we can arrange up to 5 futons. When you make a reservation, please book for 4 people and in the “remarks column” mention that you need an extra bed and we will prepare it for you.

Yes, as most of the beds in our rooms are semi double sized, you can share the bed. We recommend the themed rooms, as the two beds are close to each other and you can sleep comfortably.

The structure is completely barrier-free. The bathhouse is also accessible with wheelchairs. However, as we only have one room per day designed for wheelchairs (2 people capacity), we suggest you contact us as soon as your trip’s date has been decided. Moreover, we would like to inform you that it is possible to rent a wheelchair at the hotel.

Adult size yukata are prepared in the room according to the number of guests, however, if the one you find in your room does not fit you, we have different sizes, children ones included. Please do not hesitate to ask at the front desk.

No, the refrigerator is empty. Drinks can be bought at vending machines on the 5th, 6th, 8th, 9th, 12th, 13th floor and B1.
Please note that vending machines on room floors cannot be used from 24:00 to 7:00 to prevent noise. Please buy your drinks outside the mentioned time or at B1.

The size of tatami varies depending on the area, however, a standard tatami size usually corresponds to about 1.6㎡.

Breakfast is served in a buffet style, which includes both Japanese and Western style dishes. It is served from 07:00 to 09:30 (last entry 9:00).

Please refer to the following link.

Since the venue may be in use, please contact us prior to your visit. We accept reservations by phone (from 9:00 to 20:00) as well as online. However, please understand that we cannot guarantee the availability of English speaking staff on the phone (+81 – 977 – 72 – 9800).
We also hold bridal fairs regularly, it is free to participate, so please do not hesitate to ask us about the schedule.

We offer various plans according to your preferences and budget. We can arrange small private rooms as well and if you have any particular request, the staff will be happy to help you. You can check the following link as a reference (Japanese only):

There is a karaoke room, a bar and a lounge for you to enjoy the rest of the night.

Yes, we offer a special plan for them, please ask for details to our bridal representative. Guests should make a reservation through the bride and groom at least 2 weeks in advance. You can send your dresses to the hotel beforehand, or make a reservation for kimono rental.
Please use the following prices as a reference:

There are two wireless microphones and a wired one, CD and DVD players are also available. However, when bringing materials to be played, please make sure that media files are on a DVD-R, as for the moment, a blu ray reader is not available. If you want to play the DVD on multiple screens, please bring as many DVD as needed (one per screen) and make sure to write the title on each of them.
You can check in advance at the venue if the DVD you have is compatible, from about 7 days before the wedding day.
Please note that the hotel will not be responsible for the content of the videos and that depending on the circumstances some equipment may not be available.

Yes, there is a coin laundry with 3 washing machines on floor B1, it is open 24h.

There is an outdoor pool. However, it is open during summertime only and an additional fee is needed to enter.

The pool’s depth goes from 0.35m to 1.1m.
Bringing float rings is also possible.

Guests with tattoos who wish to use the public bath facilities are required to use a tattoo cover seal for the duration of their public bath usage: the tattoo can be covered with no more than two 8cm x 10cm tattoo cover seals.

We sell tattoo cover seals at the front desk.

There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
Please select the wireless network (SSID) called “BeppuwanRH” on your device.
Please note that:
- We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
- The service does not guarantee 100% internet availability.
- Depending on your equipment and location, it may be difficult to connect.
- Connection speed might slow down due to unforeseen circumstances.
- We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
- It is the customers’ responsibility to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
- For security reasons, we cannot answer questions concerning our system.
- We do not rent out equipment such as Wi-Fi routers etc.

You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group trip, the name of your group.

If you want to send a package from the hotel, you can do that at the shopping plaza on first floor, where we also sell boxes. Please talk to the counter staff after having prepared the box and filled in the appropriate documentation.

We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.