FAQ

We apologize for the inconvenience, but we do not offer room service. Meals are served in restaurant areas only.

There are baby cribs available for rent, the fee is \3,564. However, as the number is limited, please contact the hotel in advance. Also, since most of our rooms have a semi-double sized bed, you may want to share the bed with your child.
Please note that in that case room amenities will not be prepared for your child, but room wear and a towel set can be rented at the front desk for respectively \300 and \500.

We offer a wheelchair friendly Western Style Twin Room. The structure is completely barrier-free and the bathhouse is accessible as well. However, as we only have one wheelchair designed room, we advise you to contact us as soon as your trip dates are decided.

The size of tatami varies depending on the area, however, a standard tatami size usually corresponds to about 1.6㎡.

Breakfast is served in a buffet style, which includes both Japanese and Western style dishes. It is served from 07:00 to 09:30 (last entry 9:00).

Please refer to the following link.

Yes, there is a free parking with 380 units, more that the number of our rooms. Therefore, there is no need to reserve in advance.

We operate a free shuttle bus between JR Maisaka Station (North Exit) and the hotel. Although reservation is not required, please inform us in advance if you are travelling as a group.
From JR Maisaka Station: 11:15; 14:00; 15:00; 16:00; 17:00
From the hotel: 9:30; 10:30; 11:00; 16:30

You can use the Shinkansen till Hamamatsu Station, then ride the Jr local line towards Toyohashi, the second stop (Maisaka Station) is the closest to the hotel. From there, you can reach the hotel in 7 minutes by using the free shuttle bus or a taxi.

We accept JCB, VISA, DC, NICOS, UFJ, OMC, UC, Diners, Saison, Master Card and American Express.

Yes, there is a coin laundry with 3 washing machines on floor B1, it is open 24h.

Yes, we have an outdoor pool. However, it is only open during summertime only and an additional entrance fee is needed. The pool's depth goes from 0.35m to 1.1m.
Bringing float rings is also possible.

Prices for guests:

Daily tickets:

There are 13 venues that can be used depending on the number of guests. The maximum capacity is 800 people. There are 6 smaller conference rooms too (around 50 people) and private rooms can be arranged for small dinner parties as well.

There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
Please select the wireless network (SSID) called “hamanakoRH” on your device.
Please note that:
-We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
-The service does not guarantee 100% internet availability.
-Depending on your equipment and location, it may be difficult to connect.
-Connection speed might slow down due to unforeseen circumstances.
-We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
-It is the customers' responsibility to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
-For security reasons, we cannot answer questions concerning our system.
-We do not rent out equipment such as Wi-Fi routers etc.

You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group travel, its name.

If you want to send a package from the hotel, you can do that at the shopping plaza on first floor, where we also sell boxes. Please talk to the counter staff after having prepared the box and filled in the appropriate documentation.

We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.

Guests with tattoos who wish to use the public bath facilities are required to use a tattoo cover seal for the duration of their public bath usage: the tattoo can be covered with no more than two 8cm x 10cm tattoo cover seals.

We sell tattoo cover seals at the front desk.