FAQ

Unfortunately, we do not provide baby cribs. However, we can add an extra bed or futon (upon paying an extra fee). Also, most of our rooms have a semi-double sized bed, so you may share the bed with your child.

We have children sizes as well. We usually prepare yukata in the guest rooms, however, if the yukata you find in your room does not fit you, please come to the front as we have various sizes.

The size of tatami varies depending on the area, however, a standard tatami size usually corresponds to about 1.6㎡.

Breakfast is served in a buffet style, which includes both Japanese and Western style dishes. It is served from 07:00 to 09:30 (last entry 9:00).

Please refer to the following link.

We will bring you from the nearest station (JR Higashi Karatsu Station) to the hotel and back. The available time is from 9 to 18, please call us when you arrive at Higashi Karatsu Station.

There is a pottery corner at the hotel where it is possible to experience painting activities. Choose your favourite object among bowls, cups and plates and decorate it. Prices start from \1,620. As there are limited seats, we ask you to reserve in advance. Please notice that it will take around 1 month for the final product to be ready and that the shipping cost will be paid by the customer.

There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
Please select the wireless network (SSID) called “karatsuRH” on your device.
Please note that:
- We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
- The service does not guarantee 100% internet availability.
- Depending on your equipment and location, it may be difficult to connect.
- Connection speed might slow down due to unforeseen circumstances.
- We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
- It is the responsibility of the customer to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
- For security reasons, we cannot answer questions concerning our system.
- We do not rent out equipment such as Wi-Fi routers etc.

You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group trip, the group's name.

If you want to send a package from the hotel, you can do that at the shopping plaza on first floor, where we also sell boxes. Please talk to the counter staff after having prepared the box and filled in the appropriate documentation.

We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.

Guests with tattoos who wish to use the public bath facilities are required to use a tattoo cover seal for the duration of their public bath usage: the tattoo can be covered with no more than two 8cm x 10cm tattoo cover seals.

We sell tattoo cover seals at the front desk.