About Guest Rooms
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Q.
Is there a room designed for wheelchair users?
A.
Unfortunately, we do not have any fully wheelchair accessible rooms, but there are 3 wheelchair friendly toilets in the building.
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Q.
Can I stay at the hotel with my pet?
A.
We do not provide rooms for staying with pets. Although assistance dogs are welcome, please do notify us before your stay.
About Restaurant
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Q.
What is breakfast like?
A.
Breakfast is served in a buffet style, which includes both Japanese and Western style dishes. It is served from 07:00 to 09:30 (last entry 9:00).
- Adults (6 years old and above)
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￥ 2,420
- Kids (3 to 5 years old)
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￥ 968
- Infants (under 3 years)
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Free
Please note that prices will differ on New Year’s Day and other holidays (\3,630 for adults and \1,815 for kids).
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The prices include service charge (10%) and taxes (10%).
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Q.
About allergies
A.
Please refer to the following link.
About Access
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Q.
Do you have a pick-up service?
A.
We have a free shuttle bus running from Kirishima Jingu Station to the hotel. Please contact the hotel in advance to make a reservation.
About Other Services
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Q.
Can I connect to the internet at the hotel?
A.
There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
Please select the wireless network (SSID) called “kirishima-royalhotel” on your device.
Please note that:
- We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
- The service does not guarantee 100% internet availability.
- Depending on your equipment and location, it may be difficult to connect.
- Connection speed might slow down due to unforeseen circumstances.
- We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
- It is the customers’ responsibility to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
- For security reasons, we cannot answer questions concerning our system.
- We do not rent out equipment such as Wi-Fi routers etc. -
Q.
Do you have a coin laundry at the hotel?
A.
There are two washing machines and 2 dryers located on the 1st floor, in front of the public bath. You can also buy detergent there.
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Q.
Can I receive packages at the hotel?
A.
You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group travel, its name.
Example:
Active Resorts Kirishima
Daiwa Tarou – 2019/04/01
(XTravel n.00000)If you want to send a package from the hotel, you can do that at the shopping plaza on first floor, where we also sell boxes. Please talk to the counter staff after having prepared the box and filled in the appropriate documentation.
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Q.
Can I store my luggage at the hotel before and after my stay?
A.
We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.
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Q.
Can I purchase medicines at the hotel?
A.
As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling. -
Q.
Are there any golf courses nearby?
A.
“Takachiho Country Club” is the closest to the hotel. Do not hesitate to contact us to make a reservation through the hotel.
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Q.
Our Tattoo Policy
A.
Guests with tattoos who wish to use the public bath facilities are required to use a tattoo cover seal for the duration of their public bath usage: the tattoo can be covered with no more than two 8cm x 10cm tattoo cover seals.
We sell tattoo cover seals at the front desk.
