Privacy Policy

Daiwa Resort Co., Ltd. (hereinafter referred to as "the Company", "we", "our") is entrusted with personal information of many individuals, beginning with our customers (hereinafter referred to as "customer", "customers", "they", "their"), so we will clarify our handling of such personal data below.

Recognizing the importance of protecting personal information and appropriate utility and protection of such personal information is at the core of our business operations and we consider it our social responsibility. As such we always carry out our activities as to secure a higher degree of public trust.

When customers provide personal information, the Company clarifies its purpose of use and uses it only within the scope of the same purpose.

Except when in order to fulfill contractual responsibilities or when there are other justifiable reasons, the Company will not share customers' personal information to other third parties unless we have received permission from the customer.

The Company implements security measures to prevent unauthorized external access to customers' personal information as well as its loss, destruction, falsification, leakage, etc. and endeavors to safely and appropriately manage personal information.

The Company stores personal information such as address, name, postal code, telephone number, fax, e-mail address, etc., that is necessary for communication with our customers through such opportunities as questionnaire surveys involved in catalog requests, questionnaire surveys via the Internet, distribution of flyers and mailings, business meetings with sales representatives and conclusion of contracts etc..
In addition, the Company also may collect personal information such as the name of real estate right holders, the name of corporation representatives, telephone number, address, names, etc. from publicly available media such as real estate registry, commercial register, telephone directory etc.
The Company shall store personal information received from customers in this manner e.g. in a database.

In compliance with Japan's Act on the Protection of Personal Information (APPI), the Company uses customers' personal information to provide guidance and proposals regarding each businesses such as hotels and mail-order sales of goods, to conclude and perform contracts, to provide after-sales services, to contact and communicate with customers, to develop new products and services and to provide information that we believe will be beneficial to our customers.

In addition, when communicating with customers over the phone, the Company may record the content of the call in order to accurately understand and confirm the content of reservations, orders, opinions and other inquiries, and to improve future services.

Within the scope necessary for fulfilling the purpose of use, the Company will not provide customers' personal data to third parties, except in case in which we outsource operations related to the handling of personal information, or if it falls under any of the following.

In order to ensure the proper handling of personal information, the Company has implemented the following security control measures

If a customer requests disclosure of their own personal information or the history of provision of their personal information to a third party, etc., the Company will confirm whether the person making the request is a principal or their agent and reply within a reasonable period of time or within reasonable range.

If a customers wishes to correct, add or delete their personal information, the Company will confirm whether the person making the request is a principal or their agent, and, in case the recorded personal information is different from the fact, the Company will correct, add or delete personal information within a reasonable period of time or within reasonable range.

If a customers wishes for cessation of use or removal of their own personal information, or for cessation of provision of their own personal information to third parties, the Company will verify whether the person making the request is a principal or their agent, and in case the Company has violated restrictions on the purpose of use or acquired customer personal information by illegal means, the Company will cease the use or remove customer's personal information within a reasonable period of time or within a reasonable range.
However, this does not apply when it is difficult to cease use, etc. and alternative measures are taken. In addition, the Company may not be able to comply with customer's request for personal information held by the Company in accordance with laws and regulations.

The Company will accept requests concerning provisions 6., 7., 8., and other inquiries regarding personal information in accordance with the following procedures.

Customers are asked to come to the following customer service posts or to make their request by mail, telephone, fax or homepage inquiry form. The reception hours are from 9 a.m. to 5 p.m. on weekdays.

Daiwa Royal Members Club
1-5-16, Awaza, Nishi-ku, Osaka, 550-0011, JAPAN

Please access the homepage inquiry form via the following link.

Aging Resort Tourism
1-5-16, Awaza, Nishi-ku, Osaka, 550-0011, JAPAN

Please access the homepage inquiry form via the following link.

Daiwa Resort Administrative Office
1-5-16, Awaza, Nishi-ku, Osaka, 550-0011, JAPAN

Please access the homepage inquiry form via the following link.

In the case of request from customer, the Company will verify that they are the principal, using information registered by the Company such as customer's driver's license, passport, health insurance documents, address, name, telephone number, date of birth, bank account number, credit card number, etc. or through a callback to the Company's registered phone number.
In the case of an application from an agent, in addition to the above, the Company will also verify through a power of attorney and a seal registration certificate.

A fee equivalent to the actual cost of registered mail may be charged for requests for disclosure of personal information.

Cookie is a mechanism allowing for customer's usage history and input contents to be saved as files on customer's computer and to be sent and received between the browser and server when using the web page. The next time customer visits the same page, the information in the cookie allows the operator of the page to change the display for each customer. If customer allows browser to send and receive cookies, the website can get cookies from the user's browser. In addition, for customer privacy protection, their browser will only send cookies sent and received by the server of that website.

The Company uses cookies for the following purposes

In addition, cookies may be also used by the following tools that the Company uses mainly for analysis purposes, and transmitted to providers of those tools.

In addition, based on arrangements with the sites of other companies subcontracted to distribute the Company's advertising, the Company may store and reference its cookies on other companies' websites.

Customer can disable cookies by changing their browser settings. However, if customer disables cookies, they may not be able to receive all or part of the services on the website. For information on how to change cookie settings, please check with the manufacturer of each browser.

For information on how to stop providing information to advertisement distribution service providers, customers are asked to contact each service provider. If customer deletes cookie information, they may be restricted when using the products and services provided by the provider.