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Privacy Policy

Revised on July 19, 2023


Handling of Personal Information

Daiwa Resort Co., Ltd. (hereinafter referred to as "the Company", "we", "our") is entrusted with personal information of many individuals, beginning with our customers (hereinafter referred to as "customer", "customers", "they", "their"), so we will clarify our handling of such personal data below.


1. About the Company's Personal Information Protection Policy

Basic Policy on Personal Information Protection

GENERAL PROVISION

Recognizing the importance of protecting personal information and appropriate utility and protection of such personal information is at the core of our business operations and we consider it our social responsibility. As such we always carry out our activities as to secure a higher degree of public trust.

BASIC PRINCIPLES
1. Clarification of Purpose of Use

When customers provide personal information, the Company clarifies its purpose of use and uses it only within the scope of the same purpose.

2. Restrictions on Provision to Third Parties

Except when in order to fulfill contractual responsibilities or when there are other justifiable reasons, the Company will not share customers' personal information to other third parties unless we have received permission from the customer.

3. Stringent and Appropriate Management

The Company implements security measures to prevent unauthorized external access to customers' personal information as well as its loss, destruction, falsification, leakage, etc. and endeavors to safely and appropriately manage personal information.


2. About Personal Information Entrusted to the Company

The Company stores personal information such as address, name, postal code, telephone number, fax, e-mail address, etc., that is necessary for communication with our customers through such opportunities as questionnaire surveys involved in catalog requests, questionnaire surveys via the Internet, distribution of flyers and mailings, business meetings with sales representatives and conclusion of contracts etc..
In addition, the Company also may collect personal information such as the name of real estate right holders, the name of corporation representatives, telephone number, address, names, etc. from publicly available media such as real estate registry, commercial register, telephone directory etc.
The Company shall store personal information received from customers in this manner e.g. in a database.


3. Purpose of Use of Personal Information

In compliance with Japan's Act on the Protection of Personal Information (APPI), the Company uses customers' personal information to provide guidance and proposals regarding each businesses such as hotels and mail-order sales of goods, to conclude and perform contracts, to provide after-sales services, to contact and communicate with customers, to develop new products and services and to provide information that we believe will be beneficial to our customers.

In addition, when communicating with customers over the phone, the Company may record the content of the call in order to accurately understand and confirm the content of reservations, orders, opinions and other inquiries, and to improve future services.


4. Provision of Personal Data to Third Parties

Within the scope necessary for fulfilling the purpose of use, the Company will not provide customers' personal data to third parties, except in case in which we outsource operations related to the handling of personal information, or if it falls under any of the following.

  • We have obtained customer's prior consent

  • Information is disclosed or provided in a form in which the individual identities of persons concerned cannot be discerned, such as statistical data

  • We are compelled to disclose or provide it by law

  • It is necessary for the protection of human life, physical safety or property, and it is difficult to obtain customer's consent

  • It is particularly necessary for improving public health or promoting healthy fostering of children and it is difficult to obtain customer's consent

  • It is necessary to cooperate with the national government or local public bodies in carrying out legal affairs, and obtaining customer's consent may interfere with the execution of the affairs


5. Safety Management Measures for Personal Data   

In order to ensure the proper handling of personal information, the Company has implemented the following security control measures

  • Organizational Security Control Measures such as a system for appropriately reporting the occurrence of leakage accidents, etc. to the person in charge of personal information management

  • Personnel Security Control Measures such as educational training for all employees, etc.

  • Technology Security Control Measures such as restricting access to personal data, authentication, record management, etc.

6. Disclosure of Personal Information

If a customer requests disclosure of their own personal information or the history of provision of their personal information to a third party, etc., the Company will confirm whether the person making the request is a principal or their agent and reply within a reasonable period of time or within reasonable range.


7. Correction of Personal Information

If a customers wishes to correct, add or delete their personal information, the Company will confirm whether the person making the request is a principal or their agent, and, in case the recorded personal information is different from the fact, the Company will correct, add or delete personal information within a reasonable period of time or within reasonable range.


8. Cessation of Use of Personal Information

If a customers wishes for cessation of use or removal of their own personal information, or for cessation of provision of their own personal information to third parties, the Company will verify whether the person making the request is a principal or their agent, and in case the Company has violated restrictions on the purpose of use or acquired customer personal information by illegal means, the Company will cease the use or remove customer's personal information within a reasonable period of time or within a reasonable range.
However, this does not apply when it is difficult to cease use, etc. and alternative measures are taken. In addition, the Company may not be able to comply with customer's request for personal information held by the Company in accordance with laws and regulations.


9. Reception Procedure of Requests for Disclosure etc.

The Company will accept requests concerning provisions 6., 7., 8., and other inquiries regarding personal information in accordance with the following procedures.

Reception Procedures

Customers are asked to come to the following customer service posts or to make their request by mail, telephone, fax or homepage inquiry form. The reception hours are from 9 a.m. to 5 p.m. on weekdays.

Daiwa Royal Members Club Reception Desk

Daiwa Royal Members Club
1-5-16, Awaza, Nishi-ku, Osaka, 550-0011, JAPAN

전화 번호

+81-6-6484-6417

Fax

+81-6-6484-7387

Please access the homepage inquiry form via the following link.

Aging Resort Tourism (ART) Members Reception Desk

Aging Resort Tourism
1-5-16, Awaza, Nishi-ku, Osaka, 550-0011, JAPAN

전화 번호

+81-6-6484-6427

Fax

+81-6-6484-7387

Please access the homepage inquiry form via the following link.

Reception desk: Other

Daiwa Resort Administrative Office
1-5-16, Awaza, Nishi-ku, Osaka, 550-0011, JAPAN

전화 번호

+81-6-6484-7386

Fax

+81-6-6484-7387

Please access the homepage inquiry form via the following link.

Determining a principal or their agent

In the case of request from customer, the Company will verify that they are the principal, using information registered by the Company such as customer's driver's license, passport, health insurance documents, address, name, telephone number, date of birth, bank account number, credit card number, etc. or through a callback to the Company's registered phone number.
In the case of an application from an agent, in addition to the above, the Company will also verify through a power of attorney and a seal registration certificate.

Fees

A fee equivalent to the actual cost of registered mail may be charged for requests for disclosure of personal information.


11. About Using Cookies

What is a cookie?

Cookie is a mechanism allowing for customer's usage history and input contents to be saved as files on customer's computer and to be sent and received between the browser and server when using the web page. The next time customer visits the same page, the information in the cookie allows the operator of the page to change the display for each customer. If customer allows browser to send and receive cookies, the website can get cookies from the user's browser. In addition, for customer privacy protection, their browser will only send cookies sent and received by the server of that website.

What we use cookies for

The Company uses cookies for the following purposes

  • To provide services customized for each customer by referring to the stored customer registration information when the customer logs into the authentication service

  • 고객이 관심있는 내용과 당사 사이트의 사용 상황을 기반으로 타사 사이트에 가장 적합한 광고를 게재하기 위해

  • 사이트의 사용자 및 트래픽 수를 조사하려면

  • To improve our services

  • For security purposes in order to prompt re-entry (re-authentication) of the password for the customer if a certain period of time has passed since the previous use of our site

In addition, cookies may be also used by the following tools that the Company uses mainly for analysis purposes, and transmitted to providers of those tools.

Google Analytics
Tool provider

Google Inc.

Privacy policy
Collected data

Customer's website usage status (access status, traffic, site circulation, etc.)

Google Ads
Tool provider

Google Inc.

Privacy policy
Collected data

Customer's website usage status (access status, traffic, site circulation, etc.)

Synergy!
Tool provider

Synergy Marketing, Inc.

Privacy policy
Collected data

Customer's activity history

WOVN.io
Tool provider

Wovn Technologies, Inc.

Privacy policy
Collected data

Information about languages selected by customer

In addition, based on arrangements with the sites of other companies subcontracted to distribute the Company's advertising, the Company may store and reference its cookies on other companies' websites.

How to reject cookies

(1) How to reject all cookies

Customer can disable cookies by changing their browser settings. However, if customer disables cookies, they may not be able to receive all or part of the services on the website. For information on how to change cookie settings, please check with the manufacturer of each browser.

(1) How to reject specific cookies

For information on how to stop providing information to advertisement distribution service providers, customers are asked to contact each service provider. If customer deletes cookie information, they may be restricted when using the products and services provided by the provider.


Daiwa Resort CO.,LTD.

3-13-1 Iidabashi, Chiyoda-ku, Tokyo

President and CEO, Mayanagi Koji,

Person responsible for the management of personal information and jointly used personal information data:

General Manager, Administration Division


July 19, 2023

President and CEO information has been updated.

Information about web analytic tools and tool providers has been added.

April 1, 2022

Revisions have been made in accordance with the revision of the Personal Information Protection Law.
- Indicated the security of personal information we keep.
- Supplemented regarding requests for disclosure and suspension of use of personal information provided to third parties.

August 16, 2021

The address, telephone number, and fax number of the contact for disclosure, etc. have been changed.