FAQ

Unfortunately, not all rooms face the ocean. We will try to accommodate your request, but please understand that we may not be able to guarantee your preferred room.

We are sorry to inform you that there is no room service. Meals are served at restaurants only.

The closest beach, Tadara Kitahama, is a 5 minutes ride from the hotel. During summer holidays we arrange a free shuttle bus from and to the beach. The best season to enjoy the beach is from the end of May until August.

Unfortunately, as there are many hidden rocks under the water and the ocean current is also very strong, it may be dangerous to bathe in the sea. However, you can enjoy shell-gathering and fishing.

Breakfast is served in a buffet style, which includes both Japanese and Western style dishes. It is served from 07:00 to 09:30 (last entry 9:00).

Please refer to the following link.

The nearest station is JR Tomiura Station. From there we suggest to use the free shuttle bus to the hotel. As the departure times are scheduled, please check the access page or contact the hotel for details.

If the shuttle bus time schedule is inconvenient for you, you may also consider taking a taxi instead.

There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
Please select the wireless network (SSID) called “royal” on your device.

Please note that:
- We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
- The service does not guarantee 100% internet availability.
- Depending on your equipment and location, it may be difficult to connect.
- Connection speed might slow down due to unforeseen circumstances.
- We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
- It is the responsibility of our customers to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
- For security reasons, we cannot answer questions concerning our system.
- We do not rent out equipment such as Wi-Fi routers etc.

You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group trip, the group's name.

As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.

We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

Yes, the swimming pool is 1.05m deep and has a diameter of 15m.
As for 2019 the opening period goes from July 13th (Saturday) to September 1st (Sunday), from 9:00 to 18:00.

Guests with tattoos who wish to use the public bath facilities are required to use a tattoo cover seal for the duration of their public bath usage: the tattoo can be covered with no more than two 8cm x 10cm tattoo cover seals.

We sell tattoo cover seals at the front desk.