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Available date

Basically, it is possible to book up to 186 days ahead from today.

Depending on your accommodation plan, the reservation period will be different.

If vacancy is full, reservations are not possible even during reservable period.

As for booking with a contract corporation, the reservation period is different depending on the timing of contract renewal etc.

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FAQ

About Guest Rooms

  • Q.

    What’s the view like from the rooms?

    A.

    The north side of the hotel faces the highway, Zenkoji Temple can be seen on the horizon and you can have a clear view of the Northern Alps, especially during winter. On the south side you can see Matsushiro’s Mountains, among which Minakamiyami is famous for its coned shape and that’s why it is called "the world’s oldest pyramid".

  • Q.

    Can I bring my pet with me?

    A.

    Yes, there is one room designed for guests coming with pets. The fee is \3,000 per night (per dog). We will prepare a cage (84cm x 53cm x 56cm), a toilet sheet and a water bowl in the room
    As the room may be booked, please contact us in advance to confirm the availability.
    In addition, in order to let all our guests enjoy their stay, please read and understand the following conditions:
    -We accept small dogs (up to 5kg) vaccinated against rabies only;
    -Please use a carry bag (or small cage) when moving inside the building;
    -Please do not leave your pet alone when you go out;
    -Please bring necessary items such as carry bag, toilet sheets, dog food, etc.;
    -Please do not walk your dog in hotel areas shared with other guests as well (lobby, restaurants, etc.);
    -Please make sure your dog is well trained and does not bark excessively.
    Please note that if the conditions are not satisfied, we may refuse your booking.

    Currently displayed prices include 8% in taxes. Please note that starting from October 2019 taxes may rise to 10%.

  • Q.

    How big is one tatami?

    A.

    The size of tatami varies depending on the area, however, a standard tatami size usually corresponds to about 1.6m.

About Restaurants

  • Q.

    How is breakfast like?

    A.

    Breakfast is served in a buffet style, which includes Japanese, Western and Chinese dishes. It is served from 7:00 to 9:30 (last entry 9:00).

    Adults (6 years old and above)

    1,800

    Kids (from 3 to 6 years old)

    1,000

    Infants (below 3 years old)

    Free

    Please note that during New Year's and other holidays prices may vary (Adults 3,000\; Kids 1,800\).

    Currently displayed prices include 8% in taxes. Please note that starting from October 2019 taxes may rise to 10%.

  • Q.

    About food allergies

    A.

    Upon requesting it at least 5 days before, we can provide food free of the 7 major allergen ingredients: eggs, milk, peanuts, shrimp, crab, wheat and buckwheat. However, we do not provide food without the 20 other allergen: abalone, squid, salmon roe, salmon, mackerel, beef, pork, chicken, oranges, apples, banana, kiwi fruit, peaches, soybean, sesame, cashew nuts, walnut, yam, matsutake mushrooms and gelatin.
    Moreover, we ask you to understand that as we do not use different utensils in the kitchen, it is impossible to ensure you that the food provided did not come in contact with the above mentioned 7 major allergens.
    You are free to bring safe food (ready-made, froze, etc.) to eat during your stay and eat it at the same table as your trip companions, we will assist you by storing and heating it up for you. Please mention it at the time of reservation and during check-in.

About Access

  • Q.

    How far is Nagano from Tokyo?

    A.

    You can reach Nagano in about 1h and 30 minutes by Shinkansen from Tokyo Station. There are also buses that connect the area, it takes around 4 hours.

  • Q.

    How do I reach the hotel from Nagano Station?

    A.

    We offer a free pick up service departing from Nagano Station (South Exit) at fixed times.
    As the service does not operate when there are no guests, please make sure to make a reservation by the day before you would like to ride the shuttle bus.
    Departing times from Nagano Station: 9:20; 10:30; 15:00; 16:00
    Departing times from the hotel: 8:50; 9:50; 14:30; 15:30
    Driving time is about 30 minutes. Please understand that it may vary depending on traffic conditions.

  • Q.

    How long does it take to get to Zenkoji Temple?

    A.

    You can reach it in about 30 minutes by car. There is a parking lot (charged) near the temple, however, please note that it may be crowded on weekends. When going by bus, you will have to change at Nagano Station and ride the bus bounded for “Zenkoji Temple”, which departs in front of the Station (Zenkoji Exit).

About Other Services

  • Q.

    Is there internet connection at the hotel?

    A.

    There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
    Please select the wireless network (SSID) called “MatsushiroRH” on your device.
    Please note that:
    -We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
    -The service does not guarantee 100% internet availability.
    -Depending on your equipment and location, it may be difficult to connect.
    -Connection speed might slow down due to unforeseen circumstances.
    -We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
    -It is costumers’ responsibility to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
    -For security reasons we cannot answer questions concerning our system.
    -We do not rent out equipment such as Wi-Fi routers etc.

  • Q.

    Can I receive packages at the hotel?

    A.

    You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group travel, its name.

    Example:
    Royal Hotel Nagano
    Daiwa Tarou – 2019/04/01
    (XTravel n.00000)

    If you want to send a package from the hotel, you can do that at the shopping plaza on first floor, where we also sell boxes. Please talk to the counter staff after having prepared the box and filled in the appropriate documentation.

  • Q.

    Can I store my luggage at the hotel before and after my stay?

    A.

    We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

  • Q.

    Can I purchase medicines at the hotel?

    A.

    As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
    We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.

  • Q.

    Our Tattoo Policy

    A.

    Guests with tattoos who wish to use the public bath facilities are required to use a tattoo cover seal for the duration of their public bath usage: the tattoo can be covered with no more than two 8cm x 10cm tattoo cover seals.

    We sell tattoo cover seals at the front desk.

Contact us

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