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Available date

Basically, it is possible to book up to 186 days ahead from today.

Depending on your accommodation plan, the reservation period will be different.

If vacancy is full, reservations are not possible even during reservable period.

As for booking with a contract corporation, the reservation period is different depending on the timing of contract renewal etc.

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FAQ

About Guest Rooms

  • Q.

    Is there room service?

    A.

    We apologize for the inconvenience, but we do not offer room service. Meals are served in restaurant areas only.

  • Q.

    Can a group of 5 people stay in the same room?

    A.

    The maximum capacity in rooms is usually 4 people, but in the Japanese Style room up to 5 futon can be arranged. When making a reservation, please book for 4 people and add in the “remark column” that you need an extra futon.

  • Q.

    Can I stay with my pet?

    A.

    We accept dogs older than 6 months only. You can stay with up to 3 dogs if they are small. However, we ask you to refrain to stay with dogs heavier than 30 kg. In the “Dog Lovers Room” we will prepare a cage, a bowl, toilet sheets for dogs, an air purifier and a toilet sheet bin.
    Before making a reservation, we ask you to read and understand the following conditions:
    -Please use a carry bag (or small cage) when moving inside the building
    -Please do not leave your pet alone when you go out
    -Please do not walk your dog in hotel areas shared with other guests as well (lobby, restaurants, etc.)
    -Please make sure your dog is well trained and does not bark excessively
    Please note that if the conditions are not satisfied, we may refuse your booking. We also ask you to contact us in advance in order for us to give you more details.

  • Q.

    How big is one tatami?

    A.

    The size of tatami varies depending on the area, however, a standard tatami size usually corresponds to about 1.6m.

About Restaurants

  • Q.

    How is breakfast like?

    A.

    Breakfast is served in a buffet style, which includes Japanese, Western and Chinese dishes. It is served from 7:00 to 9:00 (last entry 8:30).

    Adults (12 years old and above)

    2,000

    Kids (from 6 to 12 years old)

    1,400

    Pre-schoolers (from 3 to 6 years old)

    1,000

    Infants (below 3 years old)

    Free

    Customers that are not staying at the hotel are also welcome.
    Prices include taxes and service charge.
    During New Year's and other holidays prices may vary ( Adults 3,000¥; Kids 2,100¥; Pre-schoolers 1,500¥).

    Currently displayed prices include 8% in taxes. Please note that starting from October 2019 taxes may rise to 10%.

  • Q.

    About allergies

    A.

    Upon requesting it at least 5 days before, we can provide food free of the 7 major allergen ingredients: eggs, milk, peanuts, shrimp, crab, wheat and buckwheat. However, we do not provide food without the 20 other allergen: abalone, squid, salmon roe, salmon, mackerel, beef, pork, chicken, oranges, apples, banana, kiwi fruit, peaches, soybean, sesame, cashew nuts, walnut, yam, matsutake mushrooms and gelatin.
    Moreover, we ask you to understand that as we do not use different utensils in the kitchen, it is impossible to ensure you that the food provided did not come in contact with the above mentioned 7 major allergens.
    You are free to bring safe food (ready-made, froze, etc.) to eat during your stay and eat it at the same table as your trip companions, we will assist you by storing and heating it up for you. Please mention it at the time of reservation and during check-in.

About Other

  • Q.

    Is there internet connection at the hotel?

    A.

    There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
    Please select the wireless network (SSID) called “ShikabeRH” on your device.
    Please note that:
    -We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
    -The service does not guarantee 100% internet availability.
    -Depending on your equipment and location, it may be difficult to connect.
    -Connection speed might slow down due to unforeseen circumstances.
    -We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
    -It is costumers’ responsibility to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
    -For security reasons we cannot answer questions concerning our system.
    -We do not rent out equipment such as Wi-Fi routers etc.

  • Q.

    Can I store my luggage/packages at the hotel?

    A.

    We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.
    You can also send a package to the hotel some days before your stay, we will keep it until your arrival. Please make sure to write the hotel’s name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and the name of your group travel, in case you are part of one.

    Example:   
    Royal Hotel Minami Hokkaido Shikabe
    Daiwa Tarou – 2019/04/01
    (XTravel n.00000)

    If you want to send a package from the hotel, you can do that at the shopping plaza on first floor, where we also sell boxes. Please talk to the counter staff after having prepared the box and filled in the appropriate documentation.

  • Q.

    Can I purchase medicines at the hotel?

    A.

    As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
    We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.

Contact us

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