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Available date

Basically, it is possible to book up to 186 days ahead from today.

Depending on your accommodation plan, the reservation period will be different.

If vacancy is full, reservations are not possible even during reservable period.

As for booking with a contract corporation, the reservation period is different depending on the timing of contract renewal etc.

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FAQ

About Guest Rooms

  • Q.

    Is there room service?

    A.

    Unfortunately, there is no room service. Meals are served at the hotel’s restaurants area only.

  • Q.

    Are there any non-smoking room?

    A.

    Yes, there are. Please select the non-smoking room at the moment of booking. Please note that if fully booked, it may not appear in the options. In that case, please write your preference in the comment section and we will deodorize the room for you.

  • Q.

    Is room wear provided?

    A.

    We prepare yukatas for our guests. There are different sizes, if the one you find in your room does not fit you, please do not hesitate to come to the front desk.

About Restaurant · Food

  • Q.

    About food allergies

    A.

    Upon requesting it at least 5 days before, we can provide food free of the 7 major allergen ingredients: eggs, milk, peanuts, shrimp, crab, wheat and buckwheat. However, we do not provide food without the 20 other allergen: abalone, squid, salmon roe, salmon, mackerel, beef, pork, chicken, oranges, apples, banana, kiwi fruit, peaches, soybean, sesame, cashew nuts, walnut, yam, matsutake mushrooms and gelatin.
    Moreover, we ask you to understand that as we do not use different utensils in the kitchen, it is impossible to ensure you that the food provided did not come in contact with the above mentioned 7 major allergens.
    You are free to bring safe food (ready-made, froze, etc.) to eat during your stay and eat it at the same table as your trip companions, we will assist you by storing and heating it up for you. Please mention it at the time of reservation and during check-in.

  • Q.

    Is a reservation required for the restaurants?

    A.

    A reservation is not required, however, as our restaurants get crowded during the weekend, it is recommended. Please note that the Japanese Restaurant Bar “Ajinoren” does not accept reservations.

About Access

  • Q.

    What is the closest station?

    A.

    When coming by shinkansen, the closest station is Shiroishi-Zao.
    If you are using the local train, close stations are Ogawara Station and Shiroishi Station. Unfortunately, there is no pick up service, please use the bus bounded for Togatta Onsen and get off at the last stop, that will leave you in front of our hotel.
    There is a bus departing from Sendai Station 10 times a day, it takes around 1 hour and 1 minutes and the cost is around 1,200\.

  • Q.

    How are road conditions in winter?

    A.

    We recommend to have stud-less tires and tire chains, as it may be dangerous with normal tires.

  • Q.

    How far is the closest convenience store?

    A.

    5 minutes by car and 20 minutes by walking.

About Other

  • Q.

    Is there internet connection at the hotel?

    A.

    There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
    Please select the wireless network (SSID) called “zaoroyal” on your device.

    Please note that:
    -We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
    -The service does not guarantee 100% internet availability.
    -Depending on your equipment and location, it may be difficult to connect.
    -Connection speed might slow down due to unforeseen circumstances.
    -We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
    -It is costumers’ responsibility to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
    -For security reasons we cannot answer questions concerning our system.
    -We do not rent out equipment such as Wi-Fi routers etc.

  • Q.

    Can I store my luggage at the hotel?

    A.

    We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.
    You can also send a package to the hotel some days before your stay, we will keep it until your arrival. Please make sure to write the hotel’s name, the name you used to make your reservation, the date of your arrival (yyyy/mm/dd format) and the name of your group travel, in case you are part of one.

    Example:
    Active Resorts Miyagi Zao
    Daiwa Tarou – 2019/04/01
    ( XTravel n.00000)

  • Q.

    Can I purchase medicines at the hotel?

    A.

    As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
    We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.

Contact us

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