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可預約日期

從今天起至186天內可預約房間。

根據您的住宿方案,預訂時間會有所不同。

如果訂房已滿,即使在預訂期間也無法預訂。

至於與合同公司預訂,預訂期限根據合同續簽的時間等而有所不同。

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常見問題

關於客房

  • Q.

    Do you have any baby cribs available?

    A.

    非常抱歉,飯店不提供嬰兒床。但是飯店可以加一張床或日式床墊(需支付額外費用)。此外,飯店大部分客房都配有一張小型雙人床,因此您可以與您的孩子共用床鋪。

  • Q.

    有小孩的室內服(浴衣)嗎?

    A.

    我們也有兒童尺寸。我們通常在客房內皆備有浴衣,但是,如果您在房間內找到的浴衣不適合您,可至櫃台更換,我們有各種尺寸供您選擇。

  • Q.

    一帖榻榻米有多大?

    A.

    榻榻米的大小因地區而異,但標準的榻榻米大小通常約為1.6米。

關於餐廳

  • Q.

    What is breakfast like?

    A.

    早餐為自助式,包括日式和西式菜餚。供應時間為7:00至9:30(最後入場時間為9:00)。

    成人(6歲及以上)

    1,815

    兒童(3至6歲)

    968

    嬰兒(3歲以下)

    免費

    價格包括服務費(10%)和稅金(10%)。

    請注意,在新年和其他假期,價格可能會有所不同(成人2,970日幣;兒童1,782日幣)。

  • Q.

    關於過敏

    A.

    Upon request, at least 5 days in advance, we can provide food free of the 7 major allergen ingredients: eggs, milk, peanuts, shrimp, crab, wheat and buckwheat. However, we do not provide food without the 20 other allergens: abalone, squid, salmon roe, salmon, mackerel, beef, pork, chicken, oranges, apples, banana, kiwi fruit, peaches, soybean, sesame, cashew nuts, walnut, yam, matsutake mushrooms and gelatin.
    Moreover, we ask you to understand that as we do not use different utensils in the kitchen, it is impossible to ensure you that the food provided did not come in contact with the above mentioned 7 major allergens.
    You are free to bring safe food (ready-made, froze, etc.) to eat during your stay and eat it at the same table as your trip companions, we will assist you by storing and heating it up for you. Please mention it at the time of reservation and during check-in.

關於交通資訊

  • Q.

    Do you have a shuttle bus?

    A.

    We will bring you from the nearest station (JR Higashi Karatsu Station) to the hotel and back. The available time is from 9 to 18, please call us when you arrive at Higashi Karatsu Station.

關於其他服務

  • Q.

    Where can I experience Karatsu pottery?

    A.

    There is a pottery corner at the hotel where it is possible to experience painting activities. Choose your favourite object among bowls, cups and plates and decorate it. Prices start from \1,620. As there are limited seats, we ask you to reserve in advance. Please notice that it will take around 1 month for the final product to be ready and that the shipping cost will be paid by the customer.

  • Q.

    飯店有網路嗎?

    A.

    There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
    Please select the wireless network (SSID) called “karatsuRH” on your device.
    Please note that:
    - We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
    - The service does not guarantee 100% internet availability.
    - Depending on your equipment and location, it may be difficult to connect.
    - Connection speed might slow down due to unforeseen circumstances.
    - We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
    - It is the responsibility of the customer to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
    - For security reasons, we cannot answer questions concerning our system.
    - We do not rent out equipment such as Wi-Fi routers etc.

  • Q.

    我可以在飯店收包裹嗎?

    A.

    You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group trip, the group's name.

    例:
    酒店及度假村SAGA-KARATSU
    Daiwa Tarou - 2019/04/01
    (XTravel n.00000)

    如果您想從飯店寄送包裹,您可以在一樓的購物廣場購物,我們也在那裡出售禮品盒。在準備好盒子並填寫相應的文件後,請與櫃檯工作人員聯繫。

  • Q.

    我可以在入住前將行李寄存在飯店嗎?

    A.

    我們可以在您的住宿日入住前和退房日的退房時間以後保管行李。

  • Q.

    我可以在飯店購買藥品嗎?

    A.

    根據“藥品法”第24條的規定,飯店無法向客戶提供藥品。
    對於給您帶來的不便,我們深表歉意並感謝您的合作。請在出行前購買必要的藥品。

  • Q.

    我們的紋身政策

    A.

    有紋身的客人如果想要使用公共浴室設施,則需要在公共浴室使用期間使用紋身封印:紋身可以覆蓋不超過兩個8厘米x 10厘米的紋身封印。

    我們在前台出售紋身封口。

聯繫我們

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