FAQ

Unfortunately, there is no room service. We serve food at the restaurants only.

A facility fee of ¥1,210 (tax included) has to be paid for every child under 6 years old. As the western style rooms are equipped with semi-double sized bed, it is possible to share the bed with your kid without any extra fee.

Although both Japanese and Western style rooms’ maximum capacity is 4 people, 5 beds can be arranged in the Japanese room (2 beds and 3 futon). Please understand that there won’t be much space left.
As booking options are limited to 4 people in one room, please fill in the request column with the desired number of beds (a 5 people fee will be applied).

We have 2 rooms arranged for guests coming with their pets.
However, we do not accept reservations online, so please contact us by phone to check the availability for your desired dates.
In order to ensure a comfortable stay for all our guests, we ask you to read and understand the following points:

Check-in: after 3pm
Check out: until 11am

The public bath is available free of charge for staying guests between 6:00 ~ 9:00 and 13:00 ~ 24:00.

As indoor entertainment the hotel offers a game corner and table tennis.
There is also a bicycle rental service for you to explore the vicinity. On a walking distance you can also find a park with kids’ playground).
Please note that outdoor facilities may be inaccessible during winter season (from early December to mid-April).

There is an assigned space for ski equipment storage in the lobby (1st floor).
As a dressing room we arrange a Japanese style hall located on the 2nd Floor.

Please feel free to wear your yukata and slippers inside the whole building.

You can use your wheelchair comfortably in the whole building.
Wheelchair accessible toilets are available on the 1st and 3rd floors. The western room is accessible by wheelchairs, however, the toilet in the room has a step, but we can arrange a step ramp. Please do not hesitate to contact the front desk.
As for the public bath, it is accessible by a slope. There is a small step that connects the dressing room to the public bath, however, that is also accessible through a ramp.
There is a handrail in the bathtub and 2 shower chairs are prepared in each bath.

Yes, it is possible.
Upon paying a ¥1,210 fee (tax included), which includes face towel rental, you will have free access to the hot springs from 15:00 to 22:00. However, please note that on crowded days, such as holidays and the day before, priority will be given to guests staying at the hotel.
Please don’t hesitate to contact us to confirm on the availability.

For breakfast we prepare a buffet with both Japanese and Western style dishes. It is open from 7:00 to 9:30 (last entry 9:00).

Please notice that during New Year's and other holidays prices will change (Adults 3,025\; Kids 1,815\).

Depending on days, the buffet may be substituted by a Japanese or Western set menu.

Upon request, at least 5 days in advance, we can provide food free of the 7 major allergen ingredients: eggs, milk, peanuts, shrimp, crab, wheat and buckwheat. However, we do not provide food without the 20 other allergens: abalone, squid, salmon roe, salmon, mackerel, beef, pork, chicken, oranges, apples, banana, kiwi fruit, peaches, soybean, sesame, cashew nuts, walnut, yam, matsutake mushrooms and gelatin.
Moreover, we ask you to understand that as we do not use different utensils in the kitchen, it is impossible to ensure you that the food provided did not come in contact with the above mentioned 7 major allergens.
You are free to bring safe food (ready-made, froze, etc.) to eat during your stay and eat it at the same table as your trip companions, we will assist you by storing and heating it up for you. Please mention it at the time of reservation and during check-in.

There is one free shuttle bus that runs between Inawashiro Station and the hotel twice per day. As the timetable changes according to the season, please check the access page.

The closest convenience store (Yamazaki Y store, open from 7:00 to 21:00) is a 10 minute walk from the hotel.
A 7/11 (open 24 hours) can be reached in 5 minutes by car.

Snow is expected to fall from mid-November to mid-April, therefore we advise to travel with stud-less tire or chains. Please note that even when no snowfall is expected the road may freeze in the mornings and evenings.

There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
Please select the wireless network (SSID) called “urabandai-royalhotel” on your device.

Please note that:
-We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
-The service does not guarantee 100% internet availability.
-Depending on your equipment and location, it may be difficult to connect.
-Connection speed might slow down due to unforeseen circumstances.
-We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
-It is the customers’ responsibility to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
-For security reasons, we cannot answer questions concerning our system.
-We do not rent out equipment such as Wi-Fi routers etc.

You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group travel, its name.

We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.

Guests with tattoos who wish to use the public bath facilities are required to use a tattoo cover seal for the duration of their public bath usage: the tattoo can be covered with no more than two 8cm x 10cm tattoo cover seals.

We sell tattoo cover seals at the front desk.